Privacy Policy

Who we are

Vyapti is operated by CS Consulting, F-21 Sahastri Nagar, Bareilly, Uttar Pradesh 243122, India. Vyapti helps businesses manage WhatsApp conversations, lead qualification, and AI-assisted replies.

What we collect

We process account details, business configuration, WhatsApp contact identifiers, message content, delivery status, consent events, and operational logs required to provide and secure the service.

How we use it

We use this data to deliver messages, generate drafts or replies, maintain audit records, prevent abuse, and support customer requests. We do not sell personal data. Your conversations are never used to train shared AI models.

Data may be processed by infrastructure providers used for hosting, databases, queues, observability, storage, and WhatsApp/Meta integrations. Our infrastructure runs in Microsoft Azure regions in India. Access is limited to what is needed to operate the service.

Retention

We retain personal data only as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and maintain security. Data tied to a deleted business or an erasure request is removed subject to those obligations.

Your rights under the DPDP Act, 2023

If you are in India, the Digital Personal Data Protection Act, 2023 gives you the right to access a summary of your personal data and how it is processed, correct or complete inaccurate data, request erasure, nominate a person to exercise these rights on your behalf, and have your grievance heard. Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact the business that invited you to Vyapti or email the Vyapti operator at support@vyaptiai.in. See also our data deletion page.

Grievance redressal

Complaints and grievances are handled by the Grievance Officer, CS Consulting, reachable at support@vyaptiai.in or at the registered address above. We acknowledge and respond within the timelines required by applicable law.